Refund policy

Refunds

Standard and made-to-order items may be returned within 30 days of delivery, subject to a return authorisation from our customer service team and a 15% restocking fee.

13.1 Made-to-order or custom-produced items are made under contract. They may be returned within 30 days of delivery, subject to a return authorisation from our customer service team and a 15% restocking fee. Please check specifications (colour, configuration, specifications, vehicle model, dimensions etc.) carefully prior to purchase.
13.1.1 If the product/s has a manufacturing defect the product will be reviewed as a warranty matter.

13.2 Standard (non made-to-order) items may also be returned within 30 days of delivery. A return authorisation must be arranged directly with the Utemaster customer service team, and a 15% restocking fee will apply.

For faulty or incorrectly supplied goods — please refer to the Warranty Terms.